City says the app has received more than 3.5 million reports since launching as a way to report non-emergency neighborhood issues
SAN DIEGO — The City of San Diego is marking 10 years of Get It Done, the digital service platform that allows residents to report non-emergency neighborhood issues directly to city departments.
Launched in 2016, Get It Done began as what city officials described as a “pothole app.” It has since expanded into a broader customer-service platform that receives more than 1,000 requests a day and offers more than 65 services, according to the city. Those services include reports for pothole repair, graffiti removal, missed trash collection, illegal dumping, broken streetlights, sidewalk issues, fallen trees and other non-emergency concerns.
Over the past decade, the mobile app has been downloaded 275,000 times and has received more than 3.5 million reports, city officials said. The city also maintains public Get It Done datasets through its open data portal, including reports on potholes, graffiti removal, illegal dumping and other non-emergency service requests.
City officials said the platform helps departments respond more efficiently by routing reports to the appropriate teams. Residents are encouraged to submit one issue per report and include photos, detailed descriptions and exact locations when possible.
“San Diegans are our eyes and ears in every neighborhood,” Mayor Todd Gloria said in a statement. “When you use Get It Done, you help keep our city clean, safe and well-maintained.”
Get It Done is intended only for non-emergency issues within the City of San Diego. The city advises residents not to use the platform for emergencies or time-sensitive matters. Emergencies should be reported by calling 911.
Reports may be submitted at SanDiego.gov/Get-It-Done or through the mobile app.
