How it works
Only riders with verified accounts may choose “Cash” in the app before requesting a trip. Drivers see a “Verified” and “Cash” badge before accepting. At drop-off, riders pay the fare shown. Drivers are not required to provide change. Overpayments convert into Uber Cash credit; shortfalls must be resolved in-app before another ride is booked.
In-app tipping is disabled for cash trips, but riders may tip in cash. Drivers subtract the tip from the total they enter.
Cash trips are unavailable between 11 p.m. and 6 a.m., cannot include added stops or destination changes, and are excluded from scheduled Uber Reserve rides.
Availability
Uber launched the feature in Cincinnati and San Antonio in March, added Dallas, Orlando, and Fort Myers in April, and expanded further in late summer to large markets such as Los Angeles, San Diego, Tampa, Jacksonville, and Laredo. Availability varies by city; riders see the option in-app where supported.
Safeguards and limitations
The move is designed for riders who are unbanked, underbanked, or prefer cash. To reduce risks, Uber requires account verification, limits hours of use, and enforces clear rules for disputes. If a rider underpays, Uber—not the driver—collects the balance.
