Residents invited to learn about new customer experience strategy and help shape the city’s digital future
SAN DIEGO – The City of San Diego wants to hear from community members about its plan to improve the digital customer experience. Over the next six weeks, staff from the City’s Performance & Analytics Department will attend various community meetings to share its Digital Customer Experience Strategy (DCX).
A first-of-its-kind strategy, the DCX identifies gaps in how the City of San Diego currently serves people, suggests tangible ways to improve, and provides long-term recommendations to meet – and ultimately exceed – customer expectations.
“Digital services are about people,” said Kirby Brady, the city’s Chief Innovation Officer and Performance & Analytics Department Director. “By taking a human-centered approach as we implement technology, we can make our customers’ and employees’ lives easier.”
Customer service is a key operating principle of the city’s Strategic Plan that aims to value residents, customers and employees by designing solutions and services that put people first.
In addition to attending a DCX information session, people are encouraged to fill out the online survey in English or Spanish.
Informational presentations will be on the agenda at the following community meetings:
- Wednesday, Oct. 25, 2023
Ocean Beach Town Council, 7 p.m. at the Point Loma/Hervey Library, 3701 Voltaire St, San Diego, CA 92107.
- Tuesday, Nov. 7, 2023
Uptown Planners, 6 p.m. at Joyce Beers Community Center, 3900 Vermont St, San Diego, CA 92103.
Eastern Area Communities Planning Committee, 7 p.m. at Teen Challenge, 5450 Lea St, San Diego, CA 92105.
Information sessions will also be hosted on:
- Tuesday, Oct. 24, 2023
Council District 5 DCX Information Session, 6 p.m. at Ed Brown Center, 18402 W Bernardo Dr, San Diego, CA 92127.
- Tuesday, Nov. 14, 2023
Citywide Digital Information Session, 6 p.m. on Zoom.
To learn more, visit the city’s website at www.sandiego.gov/digitalcx.
(City of San Diego Release)
